Shipping and Returns

Shipping

We ship across Canada, including to PO boxes through Canada Post. Orders usually go out within 24 hours of confirmation, and shipping is quoted before you pay.

Orders are shipped to the shipping address you confirm with us.

You’ll receive a confirmation email once your order has been processed, and a tracking number if your order ships with tracking. 

Please double-check your address — we cannot be responsible for delays or lost packages due to incorrect shipping details.

Delivery Confirmation

Tracking is provided when you choose tracked shipping. Lettermail does not include tracking.

Once tracking shows the order as delivered, it is considered completed.

If you experience any issues (missing, damaged, or incorrect items), please contact us within 7 days of delivery so we can help resolve it.

Returns and Refunds

Each order is custom-prepared.

We don’t offer automatic returns or exchanges, but we stand by our products and will work with you if there’s a problem with your order.

Please contact us promptly so we can resolve any concerns.

Item Condition

Items are sold as described and are generally in good, usable condition, but condition may vary between products.

Condition details may include factors such as packaging, minor wear, or other cosmetic imperfections.

If you have specific expectations about condition, please contact us before placing your order so we can confirm availability and match your request. We cannot guarantee specific condition requests without prior confirmation.